Frequently Asked Questions

How do I place an order?
To order an account simply click on the PayPal button for the account you wish to order.

Are there any restrictions to the content I can put on my server?
Yes - child pornography and other materials that are illegal are not allowed. Click Here to read our
Acceptable Use Policy.

Is there a minimum time contract/commitment?
Not at all. You can cancel at any time.

Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available for you to update.

How soon will my account be set up and ready for use?
Account orders are set up immediatly, and you will recieve your information after payment has been submit.
As soon as your account is set up you can immediately begin uploading via your IP address. It may take
up to a few days for your domain name to resolve to our servers.

How do you offer "unlimited bandwidth" and "unlimited disk space"?
Technically speaking, there is no such thing as "unlimited bandwidth", however, our co-located servers in our data
center are on an unmetered 10mbps connection to the net. As for unlimited disk space, so long as you follow our
AUP, we will continuously upgrade our hard drives to meet your needs.

How long does it take to register a domain name?
It only takes a few minutes, but it may be 24 to 48 hours before the domain can actually be accessed from the web.

Where can I register a Domain Name?
Domains can be purchased from the registrar of your choice. You need to set your DNS settings for our
nameservers - ns1.webhostingzones.com and ns2.webhostingzones.com
If you need to register a domain name please click here .

What if I already have a registered Domain name?
You have to change the DNS Servers so that your site can be activated on our servers. It usually takes 24 - 48 hours
for your site to resolve to our servers. Just contact the registrar or hosting company that you registered with and
ask them to change your name servers to the ones specified in your welcome email.

What happens after I order an account?
We will begin setting up your account - often within minutes of receiving your order. Once your account is
ready and payment is processed, we will contact you via the email address from your Paypal account.

Can I use CGI scripts?
Yes, you will have your own CGI-BIN where you can install your own scripts. All CGI scripts should be uploaded
to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.

Can I use JAVA and Active X?
Yes, you can use compiled JAVA applets and ActiveX components.

Is my site backed up and how often?
It is the clients responsibility to do all backups of their site. If, in the unfortunate event, something happens to
your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any
files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will
attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files
will be brought back successfully or not. Again, back ups are the client's responsibility.

How fast are your connections?
Multiple 100Mbps connections.

How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email
from your POP account:

Incoming mail (POP3) server:
mail.yourdomain.com

Outgoing mail (SMTP) server:
Use Your Internet Providers

Webmail:
http://yourdomain.com/webmail

Your username is your email address.

What is the path to perl?
#!/usr/bin/perl

What method of payment can I use?
We accept credit cards and e-checks via the secure PayPal system.

Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.

How do I cancel my Account?
You can cancel your account at any time either through our website or you can login to your Paypal account and
cancel the subscription in Paypal.

What about billing and overdue policies?
If a Paypal payment fails, your account will be given a grace period of 7 days, if payment is not received within the
grace period your account will be deleted from our servers.